Privacy Policy

Privacy Policy for Ethnic Turkish Rug

This Privacy Policy describes how Ethnic Turkish Rug (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ethnicturkishrug.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications, arrange shipping, and facilitate returns and exchanges.

  • Marketing and Advertising: We may use your personal information to send marketing, advertising, and promotional communications via email, text message, or postal mail.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies Like many websites, we use Cookies on our Site. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls.

How We Disclose Personal Information We may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. This includes:

  • Vendors and third-party service providers performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).

  • Business and marketing partners for advertising and promotional activities.

  • Affiliates or corporate group members in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy.

  • To comply with legal obligations or to protect our rights and users' rights.

Third-Party Websites and Links Our Site may provide links to third-party websites. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information We employ reasonable security measures to protect your personal information. However, no security system is completely foolproof. We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right of Portability: Request a copy of your personal information or transfer it to a third party.

  • Right to Restrict Processing: Ask us to stop or limit processing of your personal information.

  • Withdrawal of Consent: Withdraw your consent where we rely on consent to process your data.

  • Managing Communication Preferences: You may opt-out of promotional communications at any time.

Contact Us If you have any questions about this Privacy Policy, wish to exercise your rights, or need assistance, please contact us at:

Ethnic Turkish Rug
Email: support@ethnicturkishrug.com